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Over the past 1 Year, of experience, we have crafted thousands of strategic discovery process that enables us to peel back the layers.
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Over the past 1 Year, of experience, we have crafted thousands of strategic discovery process that enables us to peel back the layers.
As afresh new voice in luxury jewelry, we're challenging industry norms by combining exceptional quality with accessible pricing. Our hand-crafted pieces are created by master artisans using ethically sourced materials and premium gemstones, proving that innovative brands can deliver heirloom-quality jewelry from day one.
While J&J is only one year old, our carefully curated team brings together decades of individual expertise in gemology, metalworking, and design. We've built quality into our DNA from the beginning, refusing to compromise despite being a young brand.
Absolutely! All our diamonds come with proper certification, and we provide detailed information about the quality and origin of our gemstones. We meticulously select each stone for brilliance, clarity, and ethical sourcing—quality standards we established from our very first collection.
Yes! As a modern brand, we embrace both natural and lab-grown diamonds. Our fresh perspective means we're not bound by traditional preferences—we help you choose what's right for your values and budget.
We work with premium metals including 14k and 18k gold (white, yellow, and rose), sterling silver, and platinum. From day one, we committed to ethical sourcing and the highest quality materials.
Standard UK delivery takes 3-5 business days. Express delivery (1-2 business days) is available for urgent orders. International shipping times vary by location (5-14 business days).
Yes, we offer free standard shipping on all orders over £130 within the UK—one of the customer-friendly policies we implemented from launch
Yes, we ship worldwide. As a new brand with global ambitions, we've made international accessibility a priority. Shipping costs and delivery times vary by destination, and customs duties may apply for international orders.
Of course! We've built modern order tracking into our system from the start. You'll receive a tracking number via email once your order ships.
We offer a 10-day easy return policy because we're confident in our quality. Items must be in original condition with tags and packaging. Custom pieces are final sale unless there's a manufacturing defect.
Simply contact our customer service team to start the process. We'll provide a prepaid return label for UK orders. You'll receive a full refund once we receive and inspect the returned item.
Absolutely! Exchanges are welcome within 30 days. Our team will help you find the perfect fit or style. Some size adjustments may incur additional charges depending on complexity.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and bank transfers. All transactions are secured with 256-bit encryption—security we prioritized from our first day online.
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